For years, veterans across the country turned to VetLink Solutions, believing the company could help them get the disability benefits they had earned. Instead, many ended up paying thousands of dollars for services they never should have been charged for in the first place.
On Thursday, Attorney General Kris Mayes (D-AZ) announced her office had secured $1.95 million in restitution, penalties, and fees from VetLink Solutions and its principals, bringing to a close a case that exposed what the state called a years-long scheme to exploit some of the country's most vulnerable consumers.
"In Arizona, we are so grateful for our veterans and they have earned our support and protection," AG Mayes said. "My office will not allow companies to exploit veterans who are simply trying to access the benefits they have bravely earned."
The company, formally known as White Tanks Group LLC, operated from 2019 through 2024, marketing its services nationwide to veterans seeking increases in their VA disability ratings.
Prohibited Fee Arrangment
According to the state, VetLink implied it could provide claims assistance that only VA-accredited representatives are legally allowed to offer, and then charged for it, sometimes as much as $12,000 per customer, using a contingency fee structure tied directly to the veteran's increased payments.
That fee arrangement is prohibited. The U.S. Department of Veterans Affairs sent the company two cease-and-desist letters. VetLink kept going anyway.
The company ceased operations in 2024. Under the consent judgment filed in Maricopa County Superior Court, $1.2 million will go back directly to veterans who paid for VetLink's services, with any remaining funds distributed to affected veterans in other states.
An additional $700,000 will flow into Arizona's Consumer Protection-Consumer Fraud Revolving Fund, and $50,000 will cover attorneys' fees and costs.
"Veterans deserve trusted assistance—not deceptive sales tactics," Mayes said. "My office will continue to hold accountable anyone who tries to take advantage of our veterans."
Veterans who purchased VetLink's services do not need to file a complaint. A claims administrator will be mailing postcards in the coming weeks with instructions on how to submit a claim.
